Rob Wenger returns to the role of Chief Executive Officer. Wenger, who co-founded Higher Logic in 2007, previously spent more than a decade leading the company. He is re-joining as the strategic opportunity for the business shifts to product innovation and strategic partnerships. Read Full Press Release

Customer Marketing

Your customers want to connect with you and with each other.

Engage your customers throughout their journey, easily identifying where they are at each stage and turning them into brand champions.

Advocacy

Find Your Champions

Identify your most enthusiastic community members and give them a place to advocate for you and share their expertise.

How community and advocacy work together
Industry Hub

Increase Your Visibility

Become a hub for industry expertise by improving your discoverability. After launching their new community, Dynamic Communities saw a 1,319% increase in organic site visits.

Learn about our community solution
Data

Generate Invaluable Data

Your own online community generates a wealth of data to help you better understand and target your customers.

Integrate your CRM with Higher Logic
Community Interactions

Grow Your Revenue

Listening to community interactions helps you find cross-sell, upsell, and new product development opportunities in your customer base without having to ask.

Grow revenue with community

Guide: Supercharge Your Customer Advocacy Program with Community

Building a robust customer community gives your existing and future customer advocates a voice. This is your guide to turning regular users into energized advocates.

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Our
Solutions

Community

Build your community’s virtual destination. Bring everyone all together and engage with them through ongoing, meaningful interaction.

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Communications

Grow lasting relationships with targeted email communications, reaching your audience with the right message at the right time during their customer or member journey.

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Request a DEMO

See Higher Logic in action. Tell us about the challenges you’re facing, and we’ll work with you to identify a solution package that gets results.

Schedule a CALL

SEE OUR ENGAGEMENT PLATFORM IN ACTION 

Check out successful community programs we’ve launched, from large, enterprise programs to small, nuanced initiatives.

Zenoss Community Leverages Collective Intelligence of Customer Base

Zenoss uses its community to proactively engage customers in the product development process, improving satisfaction and reducing support tickets after release.

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Jama Software Reduced Their Support Tickets by 28%

Jama Software created a public online community for its customers and prospects to network and learn from each other – now called “the best resource for all things Jama.”  

  • 28% decrease in support ticket volume   
  • 73% of staff solve inquiries with help from community  
  • 700+ discussion posts and 14,000+ sessions per quarter  
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Delphix Listens at Scale with a Customer Community

Delphix is a SaaS-based data operations platform for the cloud that combines data compliance with on-demand data delivery. Their community supports customer success, advocacy, and support.

  • Listen to the voice of the customer at scale
  • Source direct feedback from customer base
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How Imperva Uses Community as a Catalyst for Customer Engagement

Imperva is a cyber security software and services company using Higher Logic Community. Their community webinar program is driving high-value customer engagement.

  • In just six months, total login averages increased 40% and unique contact logins increased 25%
  • 20+ live organic webinars with a total of 1100+ customers and partners attending
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Why Higher Logic?

We help you build a compelling destination for customers to solve problems, share their feedback, and create vital connections – turning customers into loyal advocates and accelerating retention and growth.

Here’s the PROOF
Michael Torok Director of Knowledge and Community Management, Delphix

“Delphix created the DataOps movement, and we’re using our community to gather people behind that movement.”

Michael Torok Director of Knowledge and Community Management, Delphix