Tell us about the challenges you’re facing and the goals you’d like to achieve. We’ll walk through how a Higher Logic community can work for you.
Explore Our Community for Customers Products
Community Essentials drives engagement using built-in best practices. Get started quickly with key processes and features ready on day one.
Your community has the room it needs to grow successfully, and you still have those built-in best practices and key processes.
With the full power of the Engagement Platform, Community Enterprise provides the tools and features that enable your community to come to life as you imagine it.
Achieve higher levels of engagement with your community members through a purpose-built community structure.
Keep your attendees connected before, during, and after your live or in-person event.
Promote deeper connections with and between your members in a space designed to foster collaboration.
Reduce the burden on your team by empowering your super users to advocate on your behalf and mentor newer customers.
Make your community the first place your customers or members go for growth and development resources.
See Our Engagement Platform in Action
Check out successful community programs we’ve launched, from large, enterprise programs to small, nuanced communities.
Jama Software Reduced Their Support Tickets by 28%
Jama Software created a public online community for its customers and prospects to network and learn from each other – now called “the best resource for all things Jama.” Also of InterestImplementation ServicesMember EngagementCustomer Marketing
- 28% decrease in support ticket volume
- 73% of staff solve inquiries with help from community
- 700+ discussion posts and 14,000+ sessions per quarter
ASAE’s Revenue-Generating Community is Their Member Town Hall
The American Society for Association Executives’ community is a top member benefit – and its benefits extend beyond just a place for members to interact.
- 5x member-generated revenue from users with just one community activity/month
Zenoss Community Helps Create Customers for Life
Zenoss’ customer experience combines support, community, and outreach into one unified engagement platform. Zenoss has immediate access to the collective intelligence it needs to serve customers’ faster.
- 5-10% increase in webinar attendance
- 1400% increase in community membership
AAAE Used Communications to Increase Revenue and Retention
The American Association of Airport Executives has improved member outreach through new digital, automated processes, seeing key results in non-dues revenue and member renewals.
- $73K generated in registration fees
- 93% campaign renewal rate
How Imperva Uses Community as a Catalyst for Customer Engagement
Imperva is a cyber security software and services company using Higher Logic Community. Their community webinar program is driving high-value customer engagement.
- In just six months, total login averages increased 40% and unique contact logins increased 25%
- 20+ live organic webinars with a total of 1100+ customers and partners attending
“The community allows like-minded members to take the idea of peer learning and problem-solving to a new level and lets them connect to people in ways that are meaningful to them.”