Higher Logic has a community for you, no matter where you are on your journey
In the last 15 years, more than 3,000 customers with more than 50 million users across 21 countries worldwide have used Higher Logic. We’re supported by 350 employees across the U.S., Australia, and Canada. And we’re obsessed with engagement.
Create powerful, engaged online communities
Focus on Connection
We’ll handle the hard stuff
Built to Scale
We work with you as you grow and mature into additional functionality.
Your Partner (We Mean It!)
No customer is too small or too big for us to apply our winning engagement strategy.
Our Team Created the Best Practices
…And we wrote them into our platform. Everyone else is playing catch-up.
We Wrote the (Automation) Rulebook
Engage and encourage your customers along their journey without needing to manually manage lists and emails.
See Our Engagement Platform in Action
Check out successful communities and communications programs we’ve launched, from small, intimate communities to large, enterprise programs.
Jama Software Reduced Their Support Tickets by 28%
Jama Software created a public online community for its customers and prospects to network and learn from each other – now called “the best resource for all things Jama.” Also of InterestImplementation ServicesMember EngagementCustomer Marketing
- 28% decrease in support ticket volume
- 73% of staff solve inquiries with help from community
- 700+ discussion posts and 14,000+ sessions per quarter
AAAE Used Communications to Increase Revenue and Retention
The American Association of Airport Executives has improved member outreach through new digital, automated processes, seeing key results in non-dues revenue and member renewals.
- $73K generated in registration fees
- 93% campaign renewal rate
How Imperva Uses Community as a Catalyst for Customer Engagement
Imperva is a cyber security software and services company using Higher Logic Community. Their community webinar program is driving high-value customer engagement.
- In just six months, total login averages increased 40% and unique contact logins increased 25%
- 20+ live organic webinars with a total of 1100+ customers and partners attending
Zenoss Community Helps Create Customers for Life
Zenoss’ customer experience combines support, community, and outreach into one unified engagement platform. Zenoss has immediate access to the collective intelligence it needs to serve customers’ faster.
- 5-10% increase in webinar attendance
- 1400% increase in community membership
ASAE’s Revenue-Generating Community is Their Member Town Hall
The American Society for Association Executives’ community is a top member benefit – and its benefits extend beyond just a place for members to interact.
- 5x member-generated revenue from users with just one community activity/month