2020 Engagement Trends Report
Report // What's a good engagement rate for my online community? Is the 90-9-1 rule for online engagement still true? Find out answers to these and more in our report.
8 Reasons Your Customer Support Improves with an Online Community
Uncategorized // 95% of consumers say customer service is important to their loyalty. So how do you create a customer support experience that puts you on the right side of this stat? Use online community to improve...
Supercharge Your Customer Advocacy Program with Community
Guide // Building a robust customer community gives your existing and future customer advocates a voice. Learn how.
Rethink Your Member Re-Engagement Strategy
Guide // Find out how you can replace old-school generic interactions to help your association keep members active and connected—and ultimately protect membership dues.