Rob Wenger returns to the role of Chief Executive Officer. Wenger, who co-founded Higher Logic in 2007, previously spent more than a decade leading the company. He is re-joining as the strategic opportunity for the business shifts to product innovation and strategic partnerships. Read Full Press Release

Strategic Services

Leverage the knowledge of one of the largest and most experienced community management and communications teams in the industry.

Our community managers and email campaign strategists will help you set and exceed your engagement goals, tailored to your organization’s desired outcome.

Strategic Services for Community Management

Work with our
in-house experts

Presales
Engagement Assessment

You want to make sure Strategic Services is a good fit for you before making a long-term commitment, and so do we. Begin the early stages of the Strategic Planning Process with our team to see just how extensively we can bolster your engagement efforts.

Community
Moderation

Feel confident about the quality of the content shared on your community, while also creating a space for lively discussion and debate between your community members.

Advisory

Our community consultants will work with your organization’s dedicated community manager to provide ongoing best practices, customized toolkits, and enhanced support to help achieve your organization’s primary goals.

Strategy
& Management

Our experienced community management professionals will help you meet your organizational goals through guided annual planning, hands-on community management, and enhanced support.

“Strategic Services isn’t just a contracted service that will go away. You’re ultimately making the investment in your own organization.”

Laura Lee Charles Senior Manager, Interise

Meet the Strategic Services team and learn more about what we can do for you. We provide community management solutions and email campaign strategy services.

Strategic Services for Communications

Accelerate your email marketing strategy

Communications Platinum Support

Our team will work with you to build lifecycle automated email campaigns using persona insights, design best practices, and marketing automation to meet your business needs.

Communications Strategy and Coaching

Our marketing automation experts will help develop, execute, and measure strategic plans, setting your team up for long-term success.

Communications Monthly Coaching

Let our team work with you to review reports, track the success of your email campaigns and their performance, and make recommendations for maximizing your automated email campaign capabilities.

Research: The State of Community Management Report 2022

Get the latest research from the Community Roundtable on online community impact, ROI, and industry shifts.

Download NOW

“My only experience with communities was my community, while Higher Logic’s community managers have touched hundreds of communities. It’s been a great opportunity to learn best practices from someone who lives and breathes community every day.”

Diana Mertz Senior Director, Councils and Member Engagement, American Staffing Association

Our
SOLUTIONS

Community

Build your community’s virtual destination. Bring everyone all together and engage with them through ongoing, meaningful interaction.

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Communications

Grow lasting relationships with targeted email communications, reaching your audience with the right message at the right time during their customer or member journey.

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See Us In Action

Dedicated Community Management Gets Results

Working with Higher Logic’s community management services helps organizations like yours revamp their strategies and grow community engagement levels. For example, in a little over a year and a half, since working with Higher Logic’s Strategic Services, the American Staffing Association has seen a jump in key metrics:

  • 23% more posts
  • 126% more views per post
  • 94% more replies per post
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Request your DEMO

Interested in a Strategic Services package? Higher Logic’s team of community managers and email campaign strategists will help you create valuable, lasting relationships with your customers, members, or employees. Contact us today to learn how. 

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