Higher Logic has over 10 years of expertise in online community building. Get in touch to learn how we can help you create your thriving community.
Meet Our Customer
The American Society of Association Executives (ASAE) is the essential organization for association management, representing both organizations and individual association professionals. They use Aptify as their member database.
Reggie Henry, Chief Information & Engagement Officer at ASAE, and team worked with Association Analytics to collect and analyze how ASAE’s online community, Collaborate, affects the member experience and how it can be further used to improve the member experience.
Higher Logic Products & Services
Opportunity
Lack of Insight into Member Data
ASAE uses multiple systems—AMS, email marketing, and online community, among others—to collect member data, but it couldn’t compare or analyze valuable member activity across systems. There was no clear way to track retention, understand satisfaction, or analyze member engagement.
Strategy
Collect and Analyze Member Data from the Community
ASAE partnered with Association Analytics to integrate all data into a consolidated architecture for analysis. Connecting their Higher Logic community platform, ASAE’s Collaborate, was the latest addition to the long-term project. ASAE’s goal was to bring all member engagement data together for cross analysis to build a rich picture of overall engagement and participation.
Reggie Henry Chief Information & Engagement Officer, ASAE
“When we started aggregating data, GDPR was strongly searched and frequently discussed in the community. So, we created a group and started pushing more GDPR content and resources based on the data we had collected. This was well before the regulation went into effect – we knew we had to be proactive. We put together a GDPR program much faster because we saw it growing early.”
Reggie Henry Chief Information & Engagement Officer, ASAE
