Rob Wenger returns to the role of Chief Executive Officer. Wenger, who co-founded Higher Logic in 2007, previously spent more than a decade leading the company. He is re-joining as the strategic opportunity for the business shifts to product innovation and strategic partnerships. Read Full Press Release

Higher Logic’s Acceptable Use Policy

Last Updated: February 11th, 2022

This Acceptable Use Policy (“AUP”) shall be deemed a part of and incorporated into the Service Provider Master Subscription Agreement by reference. By using the Service Provider Software Services, the Subscriber agrees, and shall require each of its Users to agree, to comply with this AUP. All determinations as to whether a Subscriber mailing or practice conforms to these rules will be determined by Service Provider in its sole reasonable discretion.

Service Provider reserves the right to modify this AUP from time to time in our sole discretion without notice; such changes will take effect upon the posting of such revised terms on this website. Accordingly, we recommend that Subscribers check this AUP periodically. Continued access or use of the Software Services after the posting of such revised terms constitutes agreement to comply with and commitment to be bound by such revised terms. In the event of any conflict between this AUP and any other policy or agreement referenced herein, this AUP shall govern in the absence of specific language to the contrary in such policy or agreement.

This AUP is not meant to be exhaustive but sets forth examples of conduct deemed by Service Provider to be inappropriate, improper, or harmful to Service Provider and its third-party service providers’ computer networks, computer systems and services and is thereby prohibited. The restrictions set forth in this AUP shall apply to a Subscriber and its Users. By accessing or using the Software Services, Subscriber and each User acknowledges that it is authorized to enter into this AUP and has read, understood, and agrees to comply with the terms of this AUP and will be responsible for violations of this AUP. Do not use the Software Services if you do not agree to this AUP.

The following uses of Service Provider Software Services are not allowed:

  1. Transmitting chain letters, junk email, spamming or any duplicative or unsolicited messages (commercial or otherwise). This prohibition extends to the sending of unsolicited mailings from another service which in any way implicates the use of Service Provider’s Software Services.
  2. Harvesting or otherwise collecting information about others, including e-mail addresses, without their affirmative consent or in any other manner that is unlawful.
  3. Sending messages which fail to use links allowing recipients to unsubscribe from all future mailings.
  4. Creating a false identity or forged email, telephone, or facsimile address or header. Incorporating a false subject line, return address or transmission path, or making any other attempt to mislead others as to the identity of the sender or the origin of the message or to misrepresent yourself.
  5. Transmitting any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, pornographic, or otherwise objectionable material of any kind. All content must conform to reasonable standards of decency.
  6. Using the Software Services to violate the privacy of others, including publishing or posting other people’s private and confidential information without their express permission, or collecting or gathering other people’s personal information (including account names or information) from the Software Services.
  7. Sharing, submitting, transmitting, or otherwise providing content that:
    • Infringes Service Provider’s, or a third party’s intellectual property or other rights; including any copyright, trademark, patent, trade secret, moral rights, privacy rights of publicity, or any other intellectual property right or proprietary or contractual right
    • You do not have the right to submit
    • Is deceptive, fraudulent, illegal, obscene, defamatory, libelous, threatening, harmful to minors, pornographic (including child pornography, which we will remove and report to law enforcement, including the National Center for Missing and Exploited Children), indecent, harassing, or hateful
    • Encourages illegal or tortious conduct or that is otherwise inappropriate
    • Attacks others based on their race, ethnicity, national origin, religion, sex, gender, sexual orientation, disability, or medical condition
    • Contains viruses, bots, worms, scripting exploits, or other similar materials
    • Is intended to be inflammatory
    • Could otherwise cause damage to Service Provider, or other third-party providers Using the Service Provider’s Software Services to libel, defame or slander any person, or infringe upon any person’s privacy rights; or to stalk, harass, or post direct, specific threats of violence against them.
  8. Using the Service Provider’s Software Services to transmit, directly or indirectly through links or otherwise, mail bombs (substantial volumes of messages to a single recipient over a short period of time or messages of substantial size to a single recipient intended to exhaust the recipient’s mailbox capacity); or any material that contains viruses, trojan horses, worms, time bombs, cancel bots, or other harmful or deleterious programs.
  9. Using the Service Provider’s Software Services for any illegal purpose, or in violation of any laws (including without limitation data, privacy, and export control laws).
  10. Violating any federal, territorial, provincial, state, or local laws, rules or regulations related to the electronic transmission of data including, but not limited to, (a) transmission of personally identifiable health or financial information; (b) exportation of technical data or software; (c) child pornography or solicitation of minors; or (d) solicitation of funds.
  11. Interfering with or disrupting any networks connected to the Service Provider’s Software Services, including third party networks, or violating the regulations, policies, or procedures of such networks.
  12. Gaining or attempting to gain unauthorized access to Service Provider’s platform, network, or network provider, or to any other Service Provider customer’s or third party’s information or data, including without limitation tampering with, reverse-engineering, or hacking the Software Services, circumventing any security or authentication measures, or attempting to gain unauthorized access to related systems, networks, or data.
  13. Interfering with another user’s use of the Service Provider’s Software Services.
  14. Engaging in any other activity that could subject Service Provider, or its third-party providers to criminal liability, civil penalty, or judgment.
  15. Testing the vulnerability of any system or network that hosts the Software Services, including attempting to probe, scan, or test the vulnerability of the Software Services or to breach any security or authentication measures without express written permission to do so.
  16. Compromising the integrity of Service Provider’s or its third-party providers’ systems. This could include probing, scanning, or inundating a target with communications requests so the target either cannot respond to legitimate traffic or responds so slowly that it becomes ineffective.
  17. Using manual or electronic means to avoid any use limitations, such as access and storage restrictions.
  18. Overwhelming or attempting to overwhelm our infrastructure by imposing an unreasonably large load on Service Provider’s or its third-party providers’ systems that consume extraordinary resources (CPUs, memory, disk space, bandwidth,), such as:
    • Using “robots,” “spiders,” “offline readers,” or other automated systems to send more request messages to our servers than a human could reasonably send in the same period by using a normal browser
    • Going far beyond the use parameters for any given Software Service as described in its corresponding documentation
  19. Accessing or searching any part of the Software Services by any means other than Service Provider’s publicly supported interfaces (for example, “scraping”).
  20. Using meta tags or any other “hidden text” i.e., Service Provider’s or its service providers’ product names or trademarks.
  21. Disparaging Service Provider or its service providers, partners, vendors, or affiliates.

Additionally, Subscriber agrees and will require each of its Users to agree to the following:

  • Subscriber will “unsubscribe” or otherwise remove any recipient from its Mailing Lists immediately upon receipt of a request from a recipient or Service Provider to do so.
  • Subscriber will not, without limitation, provide messaging services for any third parties or as a service bureau.

Subscriber agrees, and will require its Users to agree, that Service Provider may disclose information about Subscriber and its Users without Subscriber or User consent or a court order under the following circumstances: (a) to diagnose and resolve technical issues in connection with the provision of the Software Services to Subscriber and its Users; (b) as required by applicable laws, rule, regulations, and guidelines or as required by supervisory or regulatory authorities; (c) to an addressee or the intended recipient of a message in connection with the provision of the Software Services to Subscriber and its Users; (d) to protect and defend Service Provider’s rights, property, business or reputation; and/or (e) to respond to governmental and/or third party claims that the Service Provider Software Services are being used for illegal or improper activities. Service Provider will maintain the confidentiality of the Subscriber’s mailing list except to the extent that disclosure is required by applicable law, rule, regulation, or guideline or by order of a governmental agency, supervisory authority, or regulatory agency, by court order, or with the consent of the Subscriber.

Subscriber will comply and will require its users to respectively comply as applicable with Supplemental Acceptable Use Policy (SAUP) for each jurisdiction, as defined in the Order Form by the location of the Subscriber, location of the service hosting region and location of the Subscriber’s users.

Additional prohibited activities for each jurisdiction, as defined in the Order Form by the location of the Subscriber, location of the service hosting region and location of the Subscriber’s users:

United States:

  1. Unauthorized posting of copyright material subject to the Digital Millennium Copyright Act (DMCA).
  2. As defined by 15 S.C. §7702(1) and any implementing rules or regulations published in the Federal Register, harvesting of e- mail addresses are prohibited.

Under U.S. law, Service Provider, its network providers, and its other service providers may have an affirmative duty to the public to report unlawful activity, including but not limited to reporting to the Federal Government’s Cyber Tip Line knowledge of any facts or circumstances of online child pornography.


  1. Unauthorized posting of copyright material subject to the Copyright Modernization Act (Notice and Notice regime).
  2. As defined by Personal Information Protection and Electronic Documents Act (S.C. 2000, c. 5) 7.1(2), harvesting of e-mail addresses is prohibited.

Under Canadian law, Service Provider, its network providers, and its other service providers may have an affirmative duty to the public to report unlawful activity, including but not limited to reporting to the Canadian Centre for Child Protection knowledge of any facts or circumstances of online child pornography.

To be notified of an acceptable use policy change, please visit this page and submit your contact information.