Higher Logic Blog: Community Engagement Strategies and Resources
Listen Up + Level Up: How to Actually Hear What Customers Say
Retention, Corporations // Valuable customer feedback paves the road to customer success. Learn how to harness the three levels of listening to support your customers - then act.
Gabrielle WathenThe Member Journey Has Changed: Are You Changing With It?
Retention, Associations // New technology has changed the member’s journey: You need to take a proactive, responsive, data-driven strategy to engage each member at various levels of the funnel.
Tom Lehman15 Tips to Help Successfully Move Your Social Media Community to a New Platform
Community Strategy // Are you migrating your online community to a new platform? We've got 15 tips to help you migrate from wherever you're coming from.
Elizabeth Bell3 Benefits of a Customer Advisory Board for Your Software Company
Revenue Growth, Retention, Community Strategy, Corporations // Customer Advisory Boards are key to unlocking benefits across departments. While it can be a lot of work, an online community can make it easier.
Elizabeth Bell6 Tips to Maximize the Success of Your Association’s Publication
Revenue Growth, Associations // Establish industry thought leadership and strategically leverage your association's publication to increase non-dues revenue and member retention.
Gabrielle Wathen8 Reasons Your Customer Support Improves with an Online Community
Retention, Community Strategy, Corporations // 95% of consumers say customer service is important to their loyalty. So how do you create a customer support experience that puts you on the right side of this stat? Use online community to improve support + increase retention.
Nick Mignogna4 Ways to Take the Confusion Out of Your Marketing Automation Platform
Communications Strategy // Here are four tips for taking the confusion out of marketing automation. Figuring out the full benefits of your platform is the key to your success.
Shayna McGroggan8 Practical Ways to Boost Engagement with Mobile Event Apps
Associations // Learn about practical ways to boost engagement and attendee satisfaction by using a mobile event app at your next conference, meeting, or other events.
Gabrielle Wathen3 Communication Tips to Increase Donations to Your Nonprofit
Communications Strategy // Donors expect a personalized and streamlined experience, not just a mass newsletter. Engagement tools can make this a reality.
Elizabeth BellTalkin’ SaaS Stats: Customer Success is Having a Moment
Revenue Growth, Retention, Corporations // The B2B SaaS market is booming, narrowing the focus on customer success as a vital initiative for sustaining explosive growth. See statistics & strategize.
Gabrielle Wathen