Higher Logic Blog: Community Engagement Strategies and Resources
What is Net Negative Churn? 4 Strategies to Grow Your Revenue
Revenue Growth, Retention, Corporations // Even the best retention marketers lose customers, so learn how to achieve net negative churn and increase revenue even when you lose a few customers.
Elizabeth BellA New Perspective on Negative Feedback in Your Customer Community
Community Strategy // Creating a space for customer feedback drives loyalty. Fears aside, explore three reasons to embrace negative feedback in your online customer community.
Shannon Emery2019 State of Community Management: 5 Stats with Action Items for Executive Stakeholders + Community Leaders
Community Strategy // The Community Roundtable's State of Community Management Report 2019 reveals five key action items for executives and community leaders.
Gabrielle WathenFrom Stagnant to Stand-Out: 3 Strategies to Differentiate Your Customer Experience
Retention, Corporations // Customer experience index scores remain stagnant for the second year in a row, and many organizations are working on differentiating their customer experience.
Kate ZimmermanHigher Logic Joins Team Rubicon to Tackle Community Disaster Response in Houston
HL News // We sent nine staff volunteers to Houston, TX, in May 2019 to join Team Rubicon, a non-profit organization that assists those affected by natural disasters.
Gabrielle Wathen39 Online Community Stats You Should Know From 2019
Community Strategy // 39 stats from the State of Community Management 2019, an annual report from The Community Roundtable that shows communities accomplish complex objectives.
Elizabeth Bell4 Ways to Use Events + Conferences to Increase Online Community Engagement
Community Strategy, Associations // Integrating your live events into your online community management plan can be a highly effective way to engage your customers or members.
Gabrielle WathenPublic Social Media Network or Private Online Community? 11 Tips to Guide Your Decision
Community Strategy // Should you build an online community on a social media platform by creating a Facebook or Linkedin groups, or should you build on a community platform?
Elizabeth Bell8 Ways Online Communities Improve the Customer Experience + Retention
Retention, Community Strategy, Corporations // Learn how to increase customer retention and grow your business with an online community. Branded online communities are improving the customer experience.
Elizabeth BellOnboarding for Retention: How to Engage New Members for the Long Term
Retention, Associations // Engagement during the first year of association membership is crucial. Connect your members and continue to engage them at strategic touchpoints.
Elizabeth Bell