Higher Logic Blog: Community Engagement Strategies and Resources
3 Easy Ways to Improve Your Customer Effort Score (CES) with Online Community
Retention, Community Strategy, Corporations // An easy, low-effort experience can lead to increased customer loyalty. Try these 3 community-centric ways to reduce customer effort and improve your CES.
Elizabeth BellA Tech Conference to Remember: Why You Can’t Miss Super Forum 2019
HL News // Higher Logic’s 10th Annual Super Forum, November 18-20, is a tech conference for anyone who wants to deliver the best customer or member experience.
Jenny Pan3 Ways This SaaS Company is Humanizing Its Brand and CX with a Customer Community
Customer Stories, Community Strategy, Corporations // Genesys is using its customer community to creatively answer technical questions and humanize the customer experience. Find out how!
Elizabeth BellCustomer Retention: 7 Signs to Help You Identify At-Risk Customers
Retention, Corporations // We've identified seven key areas where you can watch for customer churn and the types of behavior that signify they’re at risk.
Calista RollogasReduce Customer Support Costs the Community Way
Community Strategy, Corporations // Communities effectively reduce customer support costs. Rather than making step one the support queue, give customers a self-service option.
Elizabeth BellBuild Your Customer Journey Map with 7 Community Touchpoints
Corporations, Retention // Does addressing every point in your customer journey seem overwhelming? Try building your customer journey map using natural community touchpoints.
Elizabeth Bell4 Reasons Great Customer Experience Makes a Difference in Your Revenue
Corporations, Revenue Growth // Is customer experience just a feel-good idea? That’s a resounding no: Even a modest improvement can change things (we're talking revenue) for companies.
Elizabeth BellEdTA’s Online Community Energizes + Inspires Theatre Educators
Customer Stories, Associations, Community Strategy // The Educational Theatre Association's online community connects theatre educators, creating a member benefit that's improved member satisfaction and CX.
Elizabeth BellHow to Give Your Customer Success Team Superpowers
Corporations, Community Strategy, Retention // Move your customer success team away from burnout and toward success with these three superpowers, all made possible by an online customer community.
Calista RollogasCreating a Great B2B Customer Case Study: 16 Tips for Marketing + Sales Enablement
Corporations, Revenue Growth // Quantifiable, well-presented case studies are how business-to-business (B2B) companies prove their solution works. But they're not always easy to get.
Elizabeth Bell