Higher Logic Blog: Community Engagement Strategies and Resources
7 Situations Where Customer Communities Improve Customer Experience
Retention, Community Strategy, Corporations // Customer communities can tangibly impact key business performance indicators, including ticket deflection, revenue generation, and customer satisfaction.
Elizabeth BellWhat 5 Companies with the Best Customer Experience Can Teach Us
Retention, Corporations // The Global State of Customer Experience 2019 names five companies as providing the best CX. We dive into how B2B companies can apply these lessons.
Elizabeth Bell2020 Association Tech: 3 Expert Tips to Guide Your Planning
Associations // Planning for association growth in 2020? Four industry experts who recently attended ASAE TEC shared trends impacting the association technology landscape.
Gabrielle Wathen5 Tips for Staying Sane During Your Online Community System Migration
Community Strategy // As you manage your online community migration, rely on these tips to guide you. Just remember: moving your community to get it right is totally worth it.
Elizabeth BellHow to Start a Mentoring Program People Want to Participate In
Retention, Community Strategy // Your association’s mentorship program can be an impactful member benefit for both mentors and mentees. Make starting a mentoring program easier with these 5 steps.
Elizabeth Bell25 Things You Can’t Miss at Super Forum 2019
HL News // Whether you’re attending Super Forum 2019 or putting our community conference on your 2020 professional development wishlist, here are 25 things to look forward to.
Elizabeth BellAssociation Management Systems (AMS): 5 Software Strategies
Associations // With the help of the right association management software (AMS), you can grow your membership base and serve your members better with efficient processes.
Jake FabbriHUG IRL: Bringing Higher Logic’s Online Community to Life at Super Forum 2019
HL News // The Higher Logic Users Group (HUG) came to life at our 10th annual Super Forum customer conference. Get details from HUG's online community manager.
Shannon EmeryHow to Use Customer Engagement Data to Identify New Sales Opportunities
Revenue Growth, Community Strategy, Corporations // To grow your company you need to sell to your current customers. Here are 5 steps to take to identify sales opportunities in your customer base using data.
Ryan Turcotte6 Must-Have Learning Management System (LMS) Features
Associations // When your association compares different learning management systems, how do you know which features are essential to a great LMS? We've got six favorites.
Bobby Kaighn