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Build your community’s virtual destination. Bring everyone all together and engage with them through ongoing, meaningful interaction.Learn More
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SEE OUR ENGAGEMENT PLATFORM IN ACTION
Check out successful community programs we’ve launched, from large, enterprise programs to small, nuanced initiatives.
Zenoss Community Leverages Collective Intelligence of Customer Base
Zenoss uses its community to proactively engage customers in the product development process, improving satisfaction and reducing support tickets after release. Also of InterestImplementation ServicesMember EngagementCustomer Marketing
Jama Software Reduced Their Support Tickets by 28%
Jama Software created a public online community for its customers and prospects to network and learn from each other – now called “the best resource for all things Jama.”
- 28% decrease in support ticket volume
- 73% of staff solve inquiries with help from community
- 700+ discussion posts and 14,000+ sessions per quarter
Delphix Listens at Scale with a Customer Community
Delphix is a SaaS-based data operations platform for the cloud that combines data compliance with on-demand data delivery. Their community supports customer success, advocacy, and support.
- Listen to the voice of the customer at scale
- Source direct feedback from customer base
How Imperva Uses Community as a Catalyst for Customer Engagement
Imperva is a cyber security software and services company using Higher Logic Community. Their community webinar program is driving high-value customer engagement.
- In just six months, total login averages increased 40% and unique contact logins increased 25%
- 20+ live organic webinars with a total of 1100+ customers and partners attending